Frequently Asked Questions
on Products and Policy
Note : Please excuse our mixture of both English and American spelling!
- ARE THEY REAL?
Yes - all the flowers are grown and processed by us in or near Hilo on the Big Island of Hawaii.
- BUT ARE THEY PRACTICAL TO WEAR?
Absolutely! Repeatedly! However they are not indestructible. Do not
leave attached to clothes, put into the washing machine or sit in a
car with the seat belt over them. (See Q # 5 below)
- WHAT HAS BEEN DONE TO THEM?
We have flowers totally exposed (roses and orchids) and those totally
encased (pressed flowers): each has a totally different process.
(a). Every rose and orchid flower is gently and systemically treated
with our own proprietary processes, perfected over many years. (now
patented). These are not freeze-dried flowers simply dipped, or
sprayed. Our treatment is "in" the flowers, not "on" them. They have
been made permanent, pliable and practical to wear. Hygienic - no bugs
or microbes - they are harmless to the skin. Lightweight, they will not
chip or shatter like porcelain, glass and dried flowers. They are truly
"the permanent fresh cut flower".
(b). The wild pressed flowers are first processed with a "resist"
to protect against the ravages of ultra-violet light upon the colors
of their dainty petals. Then a liquid jeweler's resin, (also "resist"
treated), is applied over the flowers totally encasing them so that
there is no air inside. This prevents them oxidising (going brown),
thus ensuring long lasting color retention. The resin also protects
the flowers from impact and abrasion making these tiny dainty items
so very practical to wear.
- HOW DO YOU MAKE THE FLOWERS SO SMALL?
We do not do anything to their size - even the smallest ones are
exactly the way Mother Nature makes them.
- HOW LONG WILL THEY LAST?
· Provided they're treated with all the respect you apply to
a corsage of truly fresh cut flowers directly from a florist, they'll
give pleasure for years (not just that day).
· If simply stored in their box, or placed on a silk cushion
for display as a collectible, they will outlast every one watching this
website!
· However, it doesn't matter how long they last as each has a
lifetime guarantee!
- WHAT IS YOUR GUARANTEE?
If at any time a flower becomes damaged, or, simply, just does not look
as good as when first purchased, it may be returned in its original
box, together with $7.00 per item, for USA customers. For those outside
USA please send an International Money Order for $10.00, preferably
in US dollars, or, failing that, for the equivalent in your own currency.
This is for return shipping and handling. We will then gladly repair,
refresh or replace the item and return it promptly. We do not know of
any one else who so guarantees real flowers in this way.
- WHAT ABOUT PUTTING A COAT OVER THEM?
Would you do that with a fresh cut flower from the florist? (see
# 5 above). Not recommended
- WHAT ABOUT THE COLORS?
All natural. Treatment protects against ultra violet light. Over
time, our flowers will not so much fade or change color, as simply lose
some intensity taking on an "antiqued" patina. For many this
adds value.
- HOW DO YOU CLEAN THEM? - WHAT ABOUT HAIRSPRAY? - RAIN?
(a) For the roses and orchids, gently brush them out with a clean, dry,
thin make-up brush or artists brush to take out dry dust. For more stubborn
soiling, gently rinse them out under the tap using lukewarm water with
NO detergent. Shake/blow off any excess. Water and hairspray will not
harm them.
b). For the pressed flowers set in sterling silver and plated sterling
silver, we have achieved best results from Sunshine
Products Professional Jewelry Cleaner – it is biodegradable and does no
harm to the resin coatings over our pressed flowers as may other
harsher solvent based cleaners, especially those containing abrasives.
This product requires no rubbing. It is available at 1 800 783 1999,
which is in Arlington WA., or, at www.glo-techinc.com. It is not available from us.
We
derive no benefit for this recommendation, which is unsolicited.
We have no commercial or investment link with this company. We
will accept no liability for any consequences from the use of their
products.
- HOW DO YOU PACKAGE THEM?
All our items are shipped each in its own luxury gift box. These
serve two purposes - one is for safe shipping - (all our boxes meet
FedEx, UPS, USMail shipping specs), the other is to present the products
as most attractive "gifts-to-go". All you need do is add your
favorite ribbon.
- WHY DO YOU EMPHASIZE "HAIRCLIP-BROOCHES" SO?
Simply because they are our very best sellers! See the separate
item on our menu for this style to find out why!
- WHAT ARE MAGNET-BROOCHES?
Our newest and most exciting development - so easy - so practical
- please see our separate item on our menu just for this style.
- DO YOU APPLY MAGNETS ON ALL DESIGNS?
No, only to what we specifically designate as having magnet attachments
in our product descriptions. Any item attached by a conventional bar-pin
with a safety catch is referred to as a "pin". We do not apply
magnets to any earrings. Please see also the special section on the
menu for magnet brooches.
- DO YOU SELL INDIVIDUAL FLOWERS?
No. All our flowers are currently fully taken up in our own jewelry production.
- WILL YOU MAKE CUSTOM DESIGNS?
Yes, within reason. Each request will be considered separately.
We do actively make items for weddings and special events for those
wishing to keep the flowers for wear as a permanent momento.
- WILL YOU PLEASE PRESERVE SOME FLOWERS I HAVE FROM A SPECIAL EVENT
THAT I WISH TO KEEP AS FLEXIBLE AND NOT SIMPLY DRIED FLOWERS?
Sorry, we cannot do that. Our system requires that the flowers be
alive when we start our treatment. Anything sent to us from other than
our nurseries is almost impossible to treat. In any event most such
flowers will have been damaged or bruised, and our treatment would only
serve to show up these injuries and you would not be happy with that
- DO YOU SELL WHOLESALE TO SHOPS AND BUSINESSES?
Yes, on a select basis. Experience has taught us that some types
of business and location are more suited than others for successful
re-sale of our products. We will be happy to discuss this directly with
any one interested.
- DO YOU FRANCHISE YOUR PRODUCT FOR SALE OTHER THAN THROUGH RETAIL
SHOPS?
Yes, again on a select basis, dependant upon the type of business
and its location or area for sale. Please talk to us if you are interested.
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